Management
"if management is just a job to you, you will always be average and you will never become a leader. Your staff will work for you because they have to, they will not respect you and they will be average"
Where does this leave the business?
Manage, Manager, Managers, Managing, Management
Leadership
This is where management and leadership join hands, because inspirational leadership is delivered by the manager who understands both the business objectives and the processes that lead to maximum productivity from each human, physical and financial resource.
Management in business is the act of gathering people together to achieve the business goals and objectives. It involves planning, organising, and controlling all of the resources to achieve the goal and unless you are an owner operator this means "managing" the people in your organisation by delegating tasks to subordinates.
Hence management becomes the art of skillful delegation.
Businesses can survive when a group of "employees" attend work 9 till 5 and push the buttons and answer the phones but these businesses will rarely prosper because the staff only work to around 60% of their potential because they are not inspired or encouraged to do more.
More often that not this is the fault of the manager who does not know how to manage.
Managing Business Growth
The finger of blame for lack-lustre performance must be always be pointed to the top person in the organisation, so if you are the CEO preparing to chastise your management team for poor performance then think twice before you do!
You have an opportunity to demonstrate inspirational leadership and to develop a team of inspirational managers. Rather than dish-out the blame, accept it as your own (privately).
"un-trained" managers generally take on the management traits of their current managers or past managers and for the largest proportion of the globe's management population this means more un-trained managers.
In times of economic growth and stability organisations can do well, even prosper. But when the economy is faltering only the leanest and most productive businesses will grow. This means that the savvy CEO must become more effective in 2 key areas:
Productivity Management
Business Administration Management
Productivity Management
Increased productivity will only happen with the approval and acceptance of your entire team including managers and staff. This is not to say you have to ask their permission, but it is to suggest that staff who do things because they want to and because they know how to,- will do it with more vigour and more passion and importantly they do more of it, more of the time.
When staff come to work, they should work for the whole shift not just 60% of it.
Only an effective performance appraisal system can achieve this level of commitment from staff and it must be presented to them in a way that shows that it is for their benefit and not the organisations.
But here lies a deep rooted problem, one that can be difficult to overcome. Most managers and most organisations do not know how to administer an effective performance appraisal system. This is because they have been appraised badly in the past by managers who have not been formally trained in productive appraisal techniques.
It is likely that the critics of the appraisal system are the people who can't conduct them very well or do not fully understand their purpose. Managers who do not know how to appraise will be critics of the system and will pay lip-service to it and do it badly, or they will openly oppose the system as a waist of time and for them and all of their subordinates this will become a self-fulfilling prophecy.
Your call to action is to install a productive performance appraisal system and teach all managers how to administer it proficiently from knowledge and with confidence.
Business Administration Management
Any organisation, small or large which employs people to design, develop or manufacture a product or service to sell to a consumer needs to develop high quality business administration systems to ensure continuous smooth, slick and professional business functions.
Without a detailed administrative system a company will unwittingly be as inefficient as a lazy employee. Implementation of a quality management system that conforms to ISO9001:2008 will open new doors of efficiency and client satisfaction which will aid profitable growth.
Your call to action is to become an ISO9001:2008 certified company. Read about ISO9001:2008
Management Training
Management training is a means to an end, the end game being increased productivity as cost effectively as possible in order to achieve maximum profitable return.
Full Column have engineered several management training and business development resources that can help your business grow. If you are senior director of a small, medium or large organisation who feels that your team is not developing as you had envisaged, or if you would like to investigate methods of accelerating business growth please call Mick Say on 07719 061 835 to arrange a confidential consultation.